An active leak doesn't wait for a quote. Get the water stopped, get it photographed properly, and sort the permanent repair after — in that order.
None of this needs a roofer. All of it makes the next few days easier — and two of them materially affect what your insurance pays.
Some roof problems are a scheduling conversation. These are the ones where the damage grows while you think about it.
The leak is rarely directly above the stain — water travels along the deck and the framing before it finds a way down. That's why the fix starts with finding the entry point, not patching the drywall.
Hail damage often doesn't leak on day one — it bruises the mat and shortens the roof's life quietly. If a storm just hit, get it looked at while the date is fresh, because claim windows have deadlines.
Canyon wind takes tabs off in strips and creases the ones it leaves. An exposed deck is a leak on the next rain, so bare spots get covered the day we see them.
A branch, a limb, debris off a neighbor's roof. Impact damage looks localised and often isn't — the deck underneath can be cracked well outside the obvious hole.
Snow melts high on a warm roof, refreezes at the cold eave, and the backed-up water goes under the shingles instead of into the gutter. It shows up as a stain on an interior wall during a thaw, not during the storm.
Not dripping yet, but it wasn't there yesterday. Water has already made it through the roof and the attic to get there — the only question is how long it's been running and what it's been running across.
An emergency call is two jobs. The first is getting water out of your house tonight. The second is making sure that in three weeks you can show an adjuster exactly what the storm did — which is far harder to do after everything has dried out and been cleaned up.
If a storm caused it, the same photos start the insurance conversation. If it turns out to be wear rather than weather, we'll tell you that too — and a planned repair is a calmer, cheaper conversation than an emergency one.
We're a local crew, not a national call center with a night desk. Our office hours are Monday–Saturday, 8am–5pm, and during those hours you'll talk to a person who knows the roofs here.
If water is actively coming into your house, call anyway, whatever the hour. Leave a message with your address and what you're seeing. Active leaks go to the front of the schedule the moment we pick it up, ahead of estimates and ahead of planned work — and the list above is what we'd tell you to do on the phone regardless.
We'd rather tell you that plainly than promise a truck at 2am and not send one.
📞 Call (970) 783-0238No, and we'd rather say so than pretend otherwise. Our office hours are Monday–Saturday, 8am–5pm, and in those hours you'll reach a person. Outside them, call anyway if water is coming in — leave your address and what you're seeing, and an active leak goes to the front of the schedule as soon as we pick it up. What we won't do is promise a truck at 2am we aren't going to send.
It depends on where you are, what the weather is doing, and how many other people are calling — after a valley-wide hailstorm, honestly, everyone is calling. What we can tell you is that active water gets prioritised over estimates and over planned work, and that we'll give you a real time when we speak rather than a comforting one.
Please don't get on the roof. Wet roofing is how homeowners get hurt after storms, and a tarp fastened wrong makes new holes in a roof that already has one. Contain the water inside, photograph everything, and let someone who does this get up there in daylight.
Emergency measures to prevent further damage are usually covered when the underlying cause is covered — but that depends on your policy and your carrier. Two things help either way: photographs taken before anything is moved or cleaned, and keeping receipts for whatever you spend stopping the damage.
How roof insurance claims workIt can wait a few days; it shouldn't wait a season. A stain means water already crossed the roof, the deck, and the attic to reach your ceiling — so it has been running across framing and insulation for a while. What you're deciding is whether it gets looked at before the next storm makes it obvious.
The inspection is free, the same as any other visit. If the roof needs work that night to stop water, we'll tell you what's involved before we do it — you won't get a bill for something you didn't agree to while you were rattled.
The faster we know where the water is coming in, the less of your house it gets to.
